Last updated: 28 October 2026
1. Who We Are
This Privacy Policy explains how Scriptae Agency d.o.o. (“Scriptae”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website, contact us or use our translation and localisation services.
Scriptae Agency d.o.o. is a company registered in Montenegro.
Company details
- Registered name: SCRIPTAE AGENCY DOO
- Registration number: 5-0840548/004
- Tax Identification Number (PIB): 03202097
- Registered address: Aleksandrova Obala br. 33, Zelenika, Herceg Novi, Montenegro
- Email: info@scripta-e.com
- Website: scripta-e.com
For the purposes of applicable data protection legislation, Scriptae Agency d.o.o. acts as the data controller in relation to the personal data described in this Policy, except where otherwise stated.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Contact and enquiry information
When you contact us through our website, by email or via WhatsApp or Viber, we may collect your name, email address, telephone number, company details and the information you include in your message.
Documents submitted for translation
If you upload or send documents for translation, proofreading, localisation, certification or related services, we may process the personal data contained in those documents. Depending on the nature of the assignment, these may include identification details, dates of birth, addresses, signatures, financial information or information relating to legal, medical, educational or employment matters.
Please provide only the documents and information reasonably necessary for your enquiry or order.
Website usage and technical information
When you visit our website, certain technical information may be collected automatically. Depending on the services and settings in use, this may include your IP address, browser type, device information, pages visited, referring website, approximate location derived from technical data and information about how you interact with the website.
Business and transaction information
When you place an order, we may process information necessary to prepare quotations, manage projects, issue invoices, receive payments, maintain business records and fulfil our contractual and legal obligations.
3. How We Use Your Personal Data
We process personal data for the following purposes:
- To respond to enquiries and provide quotations.
- To perform translation, proofreading, localisation and related services.
- To prepare, deliver and, where requested, arrange the certification of translations.
- To communicate with clients about projects, deadlines, payments and delivery.
- To manage client relationships, invoices and accounting records.
- To operate, maintain, secure and improve our website.
- To understand website usage and visitor trends, where analytics tools are enabled.
- To prevent spam, fraud, unauthorised access and other security threats.
- To comply with applicable legal obligations and establish, exercise or defend legal claims where necessary.
We do not publish website visitor statistics or individual clients’ personal information as part of our ordinary business activities.
4. Legal Grounds for Processing
Where required by applicable data protection law, we process personal data on one or more of the following grounds:
- Contractual necessity: where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
- Legal obligations: where processing is necessary to comply with applicable accounting, tax or other legal requirements.
- Legitimate interests: where processing is necessary for legitimate business purposes, such as responding to business enquiries, maintaining website security, preventing abuse and managing our operations, provided that these interests do not override your rights.
- Consent: where you have given consent for a specific purpose and consent is the appropriate legal basis, including where required for certain cookies or analytics technologies.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Confidentiality of Documents Submitted for Translation
We understand that documents submitted for translation may contain confidential, sensitive or otherwise private information.
We use such documents for the purpose of assessing enquiries, preparing quotations and carrying out the services requested by the client.
Where necessary to complete an order, documents or relevant information may be shared with selected professional translators, sworn court translators, proofreaders, notaries or other service providers involved in the assignment. We seek to limit such disclosure to what is necessary for the work to be performed and to maintain appropriate confidentiality safeguards.
We do not sell clients’ documents or use their contents for unrelated purposes.
Please note that no method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending information that is not necessary for your enquiry or order.
6. Sharing Personal Data with Third Parties
We may share personal data with third parties where this is necessary for the purposes described in this Policy. These may include:
- Professional translators, sworn court translators, proofreaders and other specialists engaged to fulfil an order.
- Notaries or other professionals involved in certification or related services, where applicable.
- Website hosting, security, infrastructure and technical service providers, including Cloudflare if used by our website.
- Website analytics providers, including Google, if analytics services are enabled.
- Email, communication and file-transfer service providers.
- Accountants, payment service providers and other professional advisers.
- Public authorities or other recipients where disclosure is required by law or is otherwise lawful.
We do not sell or rent personal data to third parties.
Third-party providers may process personal data in accordance with their own privacy policies and contractual obligations. Where required by law, we take appropriate steps to ensure that personal data is processed securely and that relevant data protection requirements are met.
7. International Transfers of Personal Data
Some of our service providers or professional collaborators may be located outside Montenegro, including in countries that may have different data protection rules.
Where personal data is transferred internationally, we take the steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.
If you would like further information about the safeguards applicable to a particular transfer, you may contact us using the details provided in this Policy.
8. How Long We Retain Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal obligations and legitimate business needs.
Retention periods may vary according to the type of information:
- General enquiries: for as long as necessary to respond to the enquiry and manage any subsequent communication.
- Client documents and translation projects: for as long as necessary to complete the work, manage the client relationship, address relevant queries or disputes and meet any applicable retention obligations.
- Invoices and accounting records: for the period required by applicable law.
- Technical and security records: for the period necessary for website operation, security and troubleshooting.
- Analytics information: in accordance with the retention settings of the analytics service used.
When personal data is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to any applicable legal requirements.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies to ensure that it functions properly, maintain security and, where enabled, measure website usage.
Cookies are small text files stored on your device. They may be set by our website or by third-party services integrated into it.
Depending on the website configuration, these technologies may include:
- Essential technologies: used for website operation, security, traffic management and protection against malicious activity.
- Analytics technologies: used to understand visitor numbers, traffic sources, page views and general website usage. If Google Analytics or another analytics service is enabled, that service may collect technical and usage information.
- Other third-party technologies: used only if relevant services are integrated into the website.
Cloudflare may process technical information and use security-related cookies or similar technologies if its services are used on our website. The exact technologies in operation depend on our configuration.
Where required by applicable law, non-essential cookies and similar technologies will be used only after the necessary consent has been obtained. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
The precise cookies, providers and retention periods depend on the services actually enabled on our website.
10. Third-Party Websites and Communication Services
Our website may contain links or buttons that allow you to contact us through WhatsApp, Viber or other third-party services.
When you follow these links or communicate through those services, your interaction may be subject to the relevant provider’s privacy policy, terms and data processing practices.
We do not control the privacy practices of third-party services. We recommend reviewing their privacy information before using them.
11. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
The measures appropriate to a particular type of information depend on the nature of the data, the way it is processed and the systems used.
Access to client documents and other personal data is limited to what is reasonably necessary for the relevant business purpose.
However, no website, electronic communication channel or storage system can be guaranteed to be entirely secure.
12. Your Data Protection Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete information.
- Request erasure of personal data where the legal conditions are met.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request the transfer of personal data where the right to data portability applies.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the competent data protection supervisory authority.
To exercise a right or ask a question about the handling of your personal data, please contact us using the details in Section 1.
We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or where another lawful ground for retention applies.
13. Children’s Privacy
Our website and services are not specifically directed at children. Where a translation assignment involves documents relating to a child, the relevant personal data will be processed only as necessary for the requested service and in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technology or legal requirements.
The latest version will be published on this page, together with the date on which it was last updated.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
Scriptae Agency d.o.o.
Email: info@scripta-e.com